FAQ


General

Do you offer a free trial?

We offer a free 14 day trial to allow you to experience our innovative Luxembourg Web Services platform and see for yourself what it can do for you, how our resources are calculated and check how many cloudlets your application needs.

Are there any free trial restrictions?

During your free trial, you can create the following:
•    2 environments per account
•    4 application servers per environment (e.g. nginx + 2 x Apache + MariaDB)
•    2GB RAM & 3.2GHz CPU (16 cloudlets) per application server
Public IP addresses and our VDS feature are only available to paid accounts.
SSH is not available during free trial period.

Can I host multiple domains?

LWS is intended for large single domain hosting inside each environment, however it is possible to host multiple domains by creating multiple separate environments, or inside a single environment by configuring virtual hosts in your web server configuration. Our friendly support team can help you to set this up.

Does Jelastic offer email hosting?

All Jelastic application servers allow you to send emails from the local web server, but we recommend that you integrate your scripts with a specialist transactional email provider. We don’t have any specific recommendations, but existing customers are using specialists including Mailjet, Sendgrid and Mandrill which all offer free tiers in their pricing plans.
Inbound email functionality (i.e. mailboxes) is currently outside of the scope of our LWS Jelastic PaaS. You can point your MX records to an external email service such as Google Apps, Outlook.com


Pricing

What about pricing?

LWS’s scaling is truly elastic. You set the minimum and maximum limits for resources and we manage the rest. You will only be billed for « cloudlets » consumed at any time (each cloudlet represents about 200MHz CPU and 128MB RAM). You can also stop and restart applications at any time and be billed only for storage. This revolutionary scaling saves you money and guarantees the best performance for your application.
Click here to learn more about pricing.


Deploying Applications

Can I deploy applications using git or svn?

Yes! LWS has full integration with git and svn, including support for git submodules and automated deployment (you can define the deployment schedule).

Can I upload and deploy applications via the dashboard?

Yes! You can upload applications manually via the deployment manager in your Dashboard. These files can be in zip, war or ear format and can be deployed to any new and existing environments you have.

Can I manage my servers using FTP / FTP-SSL?

Yes, you can connect to Jelastic using FTP / FTP-SSL, but this feature is only available on paid accounts with the public IP feature enabled

Can I access the servers via SSH?

Yes you can connect with SSH access on all environnement. You have a limited right access to your PaaS env and a full root access on your VPS.


Software Stacks

Which control panel do you offer?

LWS includes a highly innovative control panel which allows you to create an environment, and deploy your own multiple server infrastructure in just a few clicks. There’s no control panel with the same features already out there, so this is made to order.

Which Java application servers and JDK versions do you support?

We support Java (Tomcat 6 & 7, Jetty) and JavaEE (TomEE, Glassfish) with both JDK 6 and JDK 7.

Which PHP application servers and versions do you support?

We support Apache (mod_php) and Nginx (PHP-FPM) with PHP versions 5.3, 5.4 and 5.5

What database servers do you support?

We support both SQL (MySQL, MariaDB 5.5 and 10.0, PostgreSQL) and NoSQL (MongoDB, CouchDB, Redis) database servers.

Do you support load-balancing?

Yes, you can enable and deploy Nginx load-balancer easily via the dashboard in just two clicks!

Do you support caching?

Yes, we support both Memcached (application cache and session replication), and the Nginx load-balancer can be enabled as a reverse proxy server with caching capabilities


Additional Features

Can I run scheduled tasks?

Yes, we have full support for cron. You can easily edit your crontab using the LWS Dashboard.

Can I edit the server configuration files?

You have full access to edit configuration files for all of your application servers. Our support team will be glad to advise you if you need any assistance with tuning these files.

What if I want to use software not supported by luxembourg Web Services?

You can use a VPS (paid accounts only). This provides a plain, CentOS Enterprise Linux server with full root SSH access for you to install and run any software you desire.
Please note that the VPS is a completely self-managed server and it is your responsibility to maintain and secure the server.
The concept behind the Jelastic PaaS is to free you from the headaches of server administration, so if there is a critical feature or function missing we would love to hear from you so we can consider adding this functionality to LWS / Jelastic in the future.

Can I use SSL certificates with LWS?

Yes, you can install your own SSL certificate on LWS. We recommend buying an SSL certificate from TLPO for Jelastic as we can install and manage this for you free of charge. Alternatively, you can buy an SSL certificate from your preferred vendor and install this yourself via our dashboard.
You will need to enable a private IP address on your load-balancer or web-servers to use an SSL certificate.

Can I share access to my environment with my developer?

Yes! Once you have setup your account and created your environment, it’s easy to share this with your developer. You can select from two access levels – admin, where your developer can make changes to your environment topology, or view, where your developer can work with your existing environment topology only.


Server Management

Is the platform fully managed?

Yes, we fully manage your infrastructure in accordance with our competitor-busting SLA. We give you direct access to configuration files for your application servers (e.g. php.ini, my.cnf, etc.), so you can customise your configuration at any time whilst we manage the platform behind the scenes to ensure maximum platform reliability.
Our support team are available to assist you if you need any advice tuning your configuration files.

Do you backup my data?

Backups are included free of charge and without storage limits. We take backups 4 times per day and keep a copy of your backups for 14 days giving you 56 individual restore points.
All backups are stored on our secure private backup network which is completely isolated from customers’ services. Our backup system provides regular system snapshots using a highly sophisticated incremental backup mechanism. This minimises the amount of load placed on your system during the backup process such that there is no noticeable impact to server performance.
Restores are available free of charge via our support team who will manage the process for you to ensure the fastest and most successful recovery.


Sales & Billing

How is LWS billed?

LWS is prepaid, so you avoid surprise bills. Simply purchase account credits in blocks. Charges for your usage are debited from your account balance on an hourly basis (in arrears).
You can also ask for a postpaid account to the sales team of Luxembourg Web Services.

What payment options do you provide / accept?

We accept all major international debit and credit cards including Visa, Mastercard, Discover and American Express. Additionally, we accept payments via PayPal (verified accounts only) and via bank transfer (for high-value payments only).

Is there a minimum contract period?

Unlike many of our competitors who lock you into 12/24/36 month minimum contracts, we have no minimum contract period as we are confident you will be satisfied with us! Your prepaid account credit can be used for LWS services without an obligation to make any further payments.

Do you offer domain registration services?

Yes, we support registration / transfer of all major domain extensions. Full information is available on request of our website.

Do you sell SSL certificates and Trust Logos?

Yes, we offer a wide range of SSL certificates and can offer bundled or separate Trust Logos through our partnerships. For more information please contact us.

CONTACT SUPPORT

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